Our main RAID array (bunch of disks storing our data) was really screwed by data centre engineers, who first replaced the wrong disk, then decided to pull other disks on working server for no apparent reason. Which resulted in RAID being crashed.
We're working trying to recover it.
So far it looks like we might lose the data, we're keeping fingers crossed. Engineers that manage servers when asked what's going on and when it will be over did not give any estimation.
Funny thing - when asked are they at least going to apologize for this mess, they've replied (quote) "Sorry for the inconvenience".
McHost.ru (the company managing servers) is not even bothering to respond to emails regarding current situation.
They have destroyed our data - now they are just ignoring any communication. Very professional indeed.
Also they do not give you any sort of phone number to contact in emergencies - as any decent data-centre operators would do. They are actually hiding phone numbers - it is not available on their site, just email addresses.
McHost's online support has promised that we will get e-mail reply in next 15 minutes. So far 15 minutes is almost over.
We've got the reply from McHost. They are unable to restore RAID. Which basically means that McHost.ru has destroyed Bitsnoop.com as it were. Due to their own incompetence.